Last updated: January 16, 2026
Welcome to Lloyd & Lily (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://lloydandlily.com (the “Site”).
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you visit our Site, place an order, subscribe to emails, or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party providers)
- Order and purchase history
We do not store full credit card numbers on our servers.
Automatically Collected Information
We automatically collect certain information when you browse the Site, including:
- IP address
- Browser type and device information
- Pages viewed and interaction data
- Referring URLs
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you regarding purchases or support requests
- Send marketing communications (with your consent, where required)
- Improve our products, services, and website
- Detect fraud and maintain security
- Comply with legal and regulatory obligations
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:
- Contractual necessity (to fulfill orders)
- Consent (for email marketing and cookies, where required)
- Legitimate interests (to improve our services and prevent fraud)
- Legal obligation (tax, accounting, or compliance requirements)
4. Sharing Your Information
We may share your personal information with trusted third parties, including:
- Payment processors
- Shipping and fulfillment partners
- Ecommerce and hosting platforms (e.g., Shopify)
- Email marketing providers
- Analytics services (e.g., Google Analytics)
These providers are permitted to use your data only as necessary to perform services for us.
We do not sell your personal information.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember preferences
- Analyze traffic and usage
You may manage or disable cookies through your browser settings. Some features of the Site may not function properly without cookies.
6. Email Marketing
With your consent (where required), we may send promotional emails.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Comply with legal obligations
When no longer required, your data is securely deleted or anonymized.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights (GDPR)
If you are located in the EEA or UK, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with your local data protection authority.
10. Your Rights (CCPA/CPRA – California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request access to your personal information
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal data)
- Not be discriminated against for exercising your privacy rights
To submit a request, contact us using the information below. We may verify your identity before fulfilling your request.
11. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States. We take steps to ensure appropriate safeguards are in place for such transfers.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@lloydandlily.com
Website: https://lloydandlily.com