Last updated: January 16, 2026
Welcome to Lloyd & Lily (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website https://lloydandlily.com (the “Site”), purchases made through our Site via WooCommerce, and purchases made through third-party marketplaces where our products are sold, including TikTok Shop.
By accessing our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our Site or purchase our products.
1. Eligibility
By using this Site or purchasing our products, you confirm that you are at least 18 years old or are using the Site with the involvement of a parent or legal guardian.
2. Sales Channels & Scope
Our products may be sold through:
- Our official website (lloydandlily.com)
- WooCommerce checkout
- Third-party marketplaces such as TikTok Shop
These Terms apply in addition to any terms required by third-party platforms. In the event of a conflict, the platform’s terms may apply to transactions completed on that platform.
3. Products & Descriptions
We sell jewelry and related accessories.
We strive to display products accurately; however:
- Jewelry is handcrafted or manufactured, and slight variations may occur
- Colors may appear different due to screen settings
- Measurements are approximate
We reserve the right to update product descriptions, pricing, or availability at any time without notice.
4. Custom & Personalized Jewelry
Custom or personalized items (including engraved, made-to-order, or modified pieces) are final sale unless they arrive defective or damaged.
Once production begins:
- Orders cannot be canceled
- Designs cannot be modified
5. Orders & Payments
- All prices are listed in U.S. dollars unless otherwise stated
- Payment is due at checkout
- We reserve the right to cancel or refuse any order due to errors, suspected fraud, or inventory issues
If an order is canceled after payment, a refund will be issued to the original payment method.
6. Shipping & Delivery
Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by:
- Carriers
- Customs or import processing
- Weather or force majeure events
Ownership and risk of loss transfer to the customer once the order is handed to the shipping carrier.
7. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, which is incorporated into these Terms by reference.
For purchases made through TikTok Shop or other marketplaces, the platform’s return and dispute policies may apply and take precedence.
8. Jewelry Care & Wear Disclaimer
Jewelry durability depends on wear habits and care.
We are not responsible for damage caused by:
- Exposure to water, chemicals, lotions, perfumes, or sweat
- Improper storage
- Impact, bending, or misuse
- Normal wear and tear
Care instructions are provided as guidance only and do not constitute a warranty.
9. Third-Party Platforms & Marketplaces
When purchasing through TikTok Shop or another marketplace:
- Order processing, refunds, and disputes may be handled through that platform
- We are not responsible for platform outages, payment processing issues, or account restrictions imposed by third parties
10. Intellectual Property
All content on this Site, including but not limited to:
- Logos
- Product designs
- Images
- Text and branding
is the intellectual property of Lloyd & Lily and may not be copied, reproduced, or distributed without written permission.
11. User Conduct
You agree not to:
- Use the Site for unlawful purposes
- Attempt to disrupt Site security or functionality
- Submit false or misleading information
We reserve the right to restrict access or cancel orders for violations of these Terms.
12. Disclaimer of Warranties
All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
13. Limitation of Liability
To the maximum extent permitted by law, Lloyd & Lily shall not be liable for indirect, incidental, or consequential damages arising from:
- Use of the Site
- Purchase or use of products
- Third-party platform transactions
Our total liability shall not exceed the purchase price of the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Lloyd & Lily from any claims or damages arising from your violation of these Terms or misuse of our Site or products.
15. Privacy
Your use of our Site is governed by our Privacy Policy, which explains how we collect and use personal information.
16. Governing Law
These Terms are governed by the laws of the United States and the state in which Lloyd & Lily operates, without regard to conflict-of-law principles.
17. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.
18. Contact Information
If you have questions regarding these Terms & Conditions, contact us at:
Email: support@lloydandlily.com
Website: https://lloydandlily.com